:root{font-family:system-ui,Avenir,Helvetica,Arial,sans-serif;line-height:1.5;font-weight:400;color-scheme:light dark;color:#ffffffde;background-color:#242424;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}a{font-weight:500;color:#646cff;text-decoration:inherit}a:hover{color:#535bf2}body{margin:0;min-width:320px;min-height:100vh}h1{font-size:3.2em;line-height:1.1}button{border-radius:8px;border:1px solid transparent;padding:.6em 1.2em;font-size:1em;font-weight:500;font-family:inherit;background-color:#1a1a1a;cursor:pointer;transition:border-color .25s}button:hover{border-color:#646cff}button:focus,button:focus-visible{outline:4px auto -webkit-focus-ring-color}@media (prefers-color-scheme: light){:root{color:#213547;background-color:#fff}a:hover{color:#747bff}button{background-color:#f9f9f9}}.chat-transcript{margin:0 auto;background:#f8f9fa;border-radius:12px;box-shadow:0 1px 3px #0000001a;overflow:hidden;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif}.chat-header{display:flex;align-items:center;padding:12px;background:#fff;border-bottom:1px solid #e9ecef}.bg_container{background-color:#f8f9fa;padding:20px;border-radius:10px;max-height:460px;min-height:430px;overflow:hidden;overflow-y:scroll;scrollbar-width:none}.header-icon{margin-right:12px;color:#6c757d;display:flex;align-items:center;justify-content:center;width:24px;height:24px}.header-title{margin:0;font-size:18px;font-weight:600;color:#212529;line-height:1.2}.chat-container{padding:16px;background:#fff;max-height:500px;min-height:500px}.summaryContainer{background-color:#f8f9fa;line-height:30px;border-radius:10px;padding:0 0 10px;overflow:hidden;overflow-y:scroll;max-height:300px;min-height:300px;margin:0 0 16px;scrollbar-width:none}.message-wrapper{margin-bottom:24px}.message-wrapper:last-child{margin-bottom:0}.message-content{display:flex;align-items:flex-start;gap:12px}.other-message .message-content{flex-direction:row}.own-message .message-content{flex-direction:row-reverse}.avatar{flex-shrink:0;width:40px;height:40px}.avatar-placeholder{width:40px;height:40px;border-radius:50%;background:#6c757d;display:flex;align-items:center;justify-content:center;color:#fff;font-weight:600;font-size:16px;text-transform:uppercase}.own-message .avatar-placeholder{background:#e2e8f0}.message-details{flex:1;max-width:calc(100% - 52px)}.message-header{display:flex;align-items:center;margin-bottom:6px;gap:8px}.other-message .message-header{justify-content:flex-start}.own-message .message-header{justify-content:flex-end;flex-direction:row-reverse}.sender-name{font-weight:600;font-size:14px;color:#212529}.timestamp{font-size:12px;color:#6c757d;font-weight:400}.message-bubble{background:#fff;border-radius:18px;padding:12px 16px;position:relative;box-shadow:0 1px 2px #0000001a;transition:all .2s ease;border:1px solid #e9ecef}.own-message .message-bubble{background:#e2e8f0;color:#000;border:1px solid #e2e8f0}.other-message .message-bubble{border-bottom-left-radius:4px}.own-message .message-bubble{border-bottom-right-radius:4px}.message-bubble:hover{transform:translateY(-1px);box-shadow:0 4px 12px #0000001a}.message-text{margin:0;font-size:14px;line-height:1.5;color:#495057;word-wrap:break-word}.chat-container .ticketFormContainer .text_bg{background-color:#b80707}.ticketSummary{padding:0;overflow-y:scroll}.product-addons{overflow-y:scroll}.product-card{display:flex;align-items:center;background-color:#e6f7f4;border-radius:8px;padding:16px 24px;position:relative;overflow:hidden}.product-card:after{content:"";position:absolute;top:0;right:0;width:100px;height:100%;background-image:url(pattern.png);background-size:cover;opacity:.05;z-index:0}.product-icon{color:#009688;z-index:1}.product-text{z-index:1}.product-title{color:#009688;font-size:14px;font-weight:700;margin-bottom:4px}.product-subtitle{color:#333;font-size:14px}@media (max-width: 768px){.chat-transcript{margin:16px;border-radius:8px}.chat-header{padding:16px 20px}.header-title{font-size:16px}.chat-container{padding:20px}.message-wrapper{margin-bottom:20px}.avatar{width:36px;height:36px}.avatar-placeholder{width:36px;height:36px;font-size:14px}.message-details{max-width:calc(100% - 48px)}.message-text{font-size:13px}}@media (max-width: 480px){.chat-transcript{margin:8px;border-radius:6px}.chat-header{padding:12px 16px}.chat-container{padding:16px}.message-wrapper{margin-bottom:16px}.avatar{width:32px;height:32px}.avatar-placeholder{width:32px;height:32px;font-size:12px}.message-details{max-width:calc(100% - 44px)}.message-bubble{padding:10px 14px;border-radius:16px}}.chat-container::-webkit-scrollbar{width:4px}.chat-container::-webkit-scrollbar-track{background:#f8f9fa;border-radius:3px}.chat-container::-webkit-scrollbar-thumb{background:#dee2e6;border-radius:3px}.chat-container::-webkit-scrollbar-thumb:hover{background:#adb5bd}